Heresylab is pleased to add new models to the original High quality 28 and 40mm resin and STL models.
Latest Updates from Our Project:
AUSTRALIA SHIPPING ISSUE
almost 4 years ago
– Wed, Jun 17, 2020 at 10:37:52 PM
AUSTRALIA NIGHTMARE!!!!
All AU orders are sitting in storage waiting to be shipped for the past 3 weeks. AU with South Africa for the past 3 or 4 weeks have blocked all incoming mail from Italy and I can not ship them :(
I am very sorry this will cause a huge delivery delay... but we can only wait, I write the courier daily to get updates.
Updates will come as soon as they hit the mail.
06/11/2020 - Shipping
almost 4 years ago
– Fri, Jun 12, 2020 at 06:07:00 PM
Shipping is done!
All packages are in the mail. Only issue is Australia.
Shipping to Australia has been blocked for the past 2 weeks, I am waiting for an update. As soon as it clears the package will go out asap. I will post an update.
Emails
Today I was able to reply to most emails from the past days, left only a few more complicated ones for tomorrow. If I did not reply be assured you will get an answer by tomorrow.
Like our fantasy figures?
If you like what you got, at the end of the month we have planned a new KS, FAITH & HONOR
06/08/2020 - Shipping Update
almost 4 years ago
– Mon, Jun 08, 2020 at 05:47:22 PM
Shipping
Most of the package are already out of the door. I hope to have them all mailed by next Monday if not earlier.
Priority Mail
Priority mail is very slow, so be patient, the COVID slowdown seems to get better but still very slow.
Courier (Please read)
Each package we mail we are uploading the tracking on Backerkit, also you will get an email (backerkit used email) from Poste Italiane with the LDV number. LDV is not your tracking number. The tracking number is the one we uploaded.
All can be tracked on http://www.poste.it but also in your nation delivery service.
If not delivered that day, (seems like no one is leaving missed delivery tickets) please use this site:
It will tell you the courier used in your country. Is your responsibility to get in touch with them to schedule a second delivery. If not done the package will sit for 7 to 14 days in the nearest pickup point then sent back to us. If this happens we will charge shipping again. (sorry about it but we can not afford it now : ( ...) Please do your best.
As a fact I know some countries local couriers:
Germany - DHL
UK - Parcel Force UK
Spain - Correros
USA - USPS
Each package returned we loose the original shipping charge, and get double charged for return, then charged again to mail it back to you. In the US this will cost us about 60€/70$ if it happens.
PLEASE READ AND TAKE NOTE, THIS WILL MAKE BOTH OF OUR EXPERIENCE EASIER :)
Questions?
Again the only way to get an answer in the next 2 weeks is to use the email: [email protected] please be patient as we are sorting over 500 packages....
Update 07/05/2020 More (less dynamic!) hints of the next kickstarter, more info and link!
almost 4 years ago
– Sun, Jun 07, 2020 at 08:15:03 PM
Here we are with more previews of the next kickstarter that will be launched towards the end of the month (after shipping the Citizens 2.0)! As you can see not all of the models are running wildly, because we like to make everybody happy! Here the link and more info about these warriors that have a very important role within the city:
The order of the Flaming Lys: protectors of the first line of defence of the city, a series of forts outside the city that form a ring around that. Less advanced than the inner guard of the city, relies more on waves of lightly armed guardians that support the heavy armoured sergents and knights.
The templars of the flame: protectors of the sacred flaming rock that lies in the monastery at the center of the old city, they accept only the female firstborns and train them to the way of the flame. The only males allowed to follow them are the repents, men that wants to get pardon of their sins through suffering inflicted to themselves or to the heretics.
Thibault the Seeker
Adept of the flame
Update 06/05/2020 - Yes we are shipping :) SURPRISE SURPRISE
almost 4 years ago
– Sun, Jun 07, 2020 at 09:43:44 AM
Shipping starts this coming week
Yes even with the COVID emergency we made it again, well we are a week or two behind delivery estimate but I will consider it on time....
We will work all weekend and next week to pack and mail.
Pledge manager has been closed, if you did not submit it, you will need to wait until all orders are shipped and write to our contact email. We will mail them for sure but later.
I knew they were coming but since last order was 2 weeks late on schedule I waited for the boxes to be delivered.
Time to report missing or lost packages
As usual we are setting a final date.
Couriers -
Europe you have till the 27th of June to report a missing package.
USA and rest of the world you have till the 4th of July to report missing packages.
Canada and Australia we will update you as they get first mailed to your country and mailed locally.
After that date we are no longer responsible for losses. Returned packages for non pickup will be sent again once returned to us, but we will charge shipping again. Tracking will be uploaded on your Backerkit order and is up to you to follow the package. Too many people were away and we got several packages returned. We can not afford to pay extra on shipping all the time someone doesn't pick up their package.
Priority Mail -
Europe - 21 of July to report a missing package.
USA and rest of the world - 21 of August to report a missing package.
We are giving extra time as some package to the USA or other countries took over 70 days to deliver instead of the normal 10 to 20 days.
After that date we are no longer responsible for losses.
Why we are setting dates?
As explained in other Kickstarters we are still getting people writing us after a year or more asking were their package is. Last month I got a mail from our first KS that was ran and delivered almost 2 years ago.
Heresylab is a very small company, and is run by me and one more person, it is impossible for us to follow all the communications we get on the various platforms in a timely manner, so please to get a response no KS messages, no FB messages, no Whatsapp, no Messenger, no Web Site contact US just use the email above. If you do you will get a reply, We are not the fastest to reply but we always do, and we always fix issues as several backers can confirm.
Again thank you for backing us, and I hope you will like the figures you will get. Some are amazing as I just did a quick check on some random samples.
